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Claire Hartley Stylist

Award Winning Luxury wedding hair artist

Award Winning Luxury wedding hair artistAward Winning Luxury wedding hair artist

Frequently Asked Questions - Quotes

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Can you quote for multiple services?

Yes of course! If you contact me with the services that you are interested in then I will put together a price tailor made for you.

What if there are multiple people on the day and time constraints?

Sometimes it is better to source an additional hairstylist so we can work on multiple people at one time. This can obviously be much more efficient in restricted times and makes for a nice relaxed morning. Before taking on multiple people for multiple services I would need to know exactly what time you would have to leave in order to arrive at the ceremony in time and know exactly what I would be doing style wise for each person. I have recommendations should you want an additional hair artist.  

Do you travel?

I am happy to travel but please be aware that additional expenses ie. fuel, accommodation, parking etc will need to be covered by the client. Fuel I charge at £0.40 per mile after 10 miles from my location and the same for the return journey. This is for both the trial and the wedding day and can be added to the final payment.

Frequently Asked Questions - Booking

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How do I go about booking a package for my wedding?

Once you have contacted me with the services you are wanting I will send back a personalised quote and a booking form. If you would like to engage me to provide the quoted services then you will need to complete and return the booking form. I will then send an invoice for the 20% deposit. Your date will be secured as soon as I have received your deposit. 

What payment methods do you accept?

I accept cash and bank transfers. 

Frequently Asked Questions - Trial

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Do I have to have a trial?

I would strongly recommend a trial. Trials are basically a time to play around with styles and adjust them depending on what you think. Sometimes this can take a few attempts to perfect but with a few tweaks we can find the perfect style for you. The idea behind this being that your wedding morning is planned to perfection and stress free. 

Where and when do I have a trial?

I usually suggest to have a trial approximately 2 months before the big day but this can vary. If there are multiple trials booked ie for bridesmaids as well then I recommend to do them on the same day if possible, a second opinion is always good! It’s definitely nice to have each others advice on styles! I am happy to travel but please be aware that there may be additional expenses that will need to be covered. Fuel I charge at £0.40 per mile after 10 miles from my location and the same for the return journey. Parking fees will also be chargeable.

Can I have my trial on a Saturday?

I am afraid that during the months April - September inclusive I am only able to take trial bookings on a weekday (daytime). These are my busiest months and I have to reserve all weekend bookings for weddings. Many thanks in advance for your understanding.

What do I need to do before a trial?

Ahead of the trial all I will need is the address of where trial will be and pictures of possible styles for bride and bridesmaids. At the trial, I also ask that you try and have an idea of what accessories you want in your hair ie. veil, hair clips, hair vines, flowers, tiaras etc etc and if you have already bought something, to have it available to incorporate into the style on your trial date. Please make sure that you and anyone else having a trial wash your hair the day before and that no products are used.

How long does a trial last?

This can vary but I usually allow 1hr 30mins. It is important to me that you leave the trial feeling happy with what we have discussed and practised so the time is flexible but please be aware that if trials do run over the time allocated then there will be an additional charge. See my prices for more information.

Am I obligated to continue with the booking after the trial?

Should you not want to continue with the booking after the trial all that will need to be settled is the cost of the trial and any additional expenses incurred ie. travel, parking etc

Frequently Asked Questions - Wedding Day

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How will my wedding morning be planned?

Early on in the booking process I will send a "Timeline" to you. This will be a guide as to how I would hope the morning of your wedding will run. It's always good to have a rough plan of action to ensure it all runs smoothly and everyone knows where they have to be and when. If there are any issues with timings then we can always re-juggle the order of people.

What do I have to do before the day?

As with the trial I ask that everyones hair is washed the night before and that no styling products are used. I also ask that all people either have a robe, a button up shirt or something that they can easily get over their head so as not to ruin the style once done. 

What will you need on the day?

A parking space would be great as I have a lot of kit that I will be bringing with me, it is also sometimes challenging to find one when there is not one allocated and this can cause delay on the morning. Please be aware that any parking costs are chargeable.

The only other thing that again is required is a nice light working space with a large mirror, chair and access to plugs. I will also require a table or surface for products, brushes and tools.

Do you have insurance?

Yes, I have Professional Indemnity and Public Liability.

Will you post pictures of me on social media?

Any pictures/video taken by myself at a trial or wedding may be used on social media, website, Blog, advertising, internet promotion or any other purpose and in any manner and/or medium considered standard by the wedding Industry. This is unless you have expressly withdrawn your consent in writing.

Frequently Asked Questions - Payment

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When will I have to pay the remaining balance?

Before the Big Day I will raise an invoice for the remaining amount owed. Payment will need to be made in the week leading up to the event as it will be one less thing to think about on the morning.

How can I pay?

I accept cash and bank transfers. 

Frequently Asked Questions - Cancellation

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Is my deposit refundable?

Should you cancel my services I am afraid that your deposit is non refundable. However there are certain circumstances where you may be able to receive a partial refund. Please refer to my Terms and Conditions for more information.

What happens if you are taken ill on the day?

Unfortunately these problems do occasionally (but very rarely) occur. In this particular case I will make every effort to source an alternative hair and makeup artist, if however this is not possible then all payments will be returned inclusive of the deposit but excluding the value of any services rendered ie. any trials undertaken.

What happens if for some reason I have to change the date?

Again, these situations do arise. If I am available on the new date then I am happy to transfer the deposit, however if I am not available then I am afraid that your deposit is forfeited (again there are circumstances where a partial refund of deposit may be available, please refer to my Terms and Conditions for more information). 

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